NorthStar Memorial Group

  • IT Technician

    Job ID
    2018-2834
    # of Openings
    1
    Location Name
    NSMG Home Office, TX
    Location Address
    IT
    Department
    Full-Time
    Type
    US-TX-Houston
  • Overview

    At NorthStar Memorial Group, we choose collaboration over bureaucracy.  Here, everyone has a chance to lead.  We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities.  Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.

     

    Sound too good to be true? Check us out on Glassdoor to see why our employees have voted NSMG one of the best companies to work for 6 years in a row! Click here to view us on Glassdoor

     

    We are seeking a Bilingual IT Support Specialist to support existing IT systems in our home office and provide tier 2 support for multiple remote locations.  The bilingual specialist will work closely with IT, external departments, and remote locations to ensure computer systems are functioning correctly.

    Responsibilities

    • Bilingual in Spanish/English highly preferred
    • Serve as Subject Matter Expert for desktop applications.
    • Manage new computer rollouts.
    • Support existing computer systems and peripherals.
    • Manage hardware and software inventory.
    • Receive, triage, repair and, as necessary, route end user support calls.
    • Provide tier 1 and 2 support for issues, including executive support.
    • Develop processes and documentation for the helpdesk.
    • Manage MFP inventory.
    • Design and support AV system rollouts at locations.
    • Manage infrastructure cabling.
    • Phone system support – phone installation, voicemail setup.
    • On-call support rotation

    Requirements and Qualifications

    Essential Knowledge, Skills, Abilities, and Background

    • Strong experience with Microsoft computer operating systems.
    • Strong experience with end user phone system support.
    • Some experience with Windows Server operating systems and Active Directory.
    • Strong interpersonal and communication skills.
    • Demonstrated experience in troubleshooting and maintaining computer systems and network infrastructure related issues.
    • Experience supporting multiple locations.
    • Knowledge of basic network connectivity with the desktop and local area networks.
    • ITIL experience preferred

    Education / Experience 

    • 2+ years of progressive experience in computer administration and troubleshooting.
    • Certification – A+, Network+, or MTA

     

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