NorthStar Memorial Group

  • Funeral Director

    Job ID
    # of Openings
    Location Name
    Smart - Las Vegas
    Position Category
    Client Services
    US-NV-Las Vegas
  • Overview

    Smart Cremation


    The Nevada Funeral Director is responsible for providing a source of support, guidance, and direction to families before, during and after the loss of a loved one. This position manages all phases of the funeral arrangement including the preparation of the deceased, selecting and setting up funeral services to final disposition.


    • Handle arrangements with Nevada, Arizona, and California families. This generally consists of assisting twenty five (25) to thirty five (35) families per month.
    • Work within Velocify CRM to progress, update, and manage each At-Need case per Smart system.
    • Maintain proper contact with the legal next of kin or legally designated facilitator to provided updates, secure information, and ensure successful completion of AN case.
    • Confirm all decedent Statistical information with family for Death Certificate registration and enters correctly into EDRS or DAVE systems as applicable.
    • Ensures that the correct legal next of kin views, understands, and signs all necessary paperwork for cremation as required by State and Federal law.
    • Submission of Permits, Disposition docs, Cremation Authorization, and all needed cremation paperwork to the appropriate crematory.
    • Being On-Call per monthly rotating schedule of all Smart Arrangers/Funeral Directors.
    • Dispatch of appropriate Smart Transport Providers to remove decedents from place of death to the proper licensed facility.
    • Scheduling cremains delivery, arrange mailing, or scattering of cremains with appropriate Smart Provider.
    • Collecting payment from At-Need families for cash advance items and/or any balances due Smart Pre-Need plans.
    • Assist Families with online obituaries
    • Co-ordination of Trade deal cremation agreement with local mortuary when Smart Plan members pass outside our service markets.
    • Coordinating case transfer to International Transportation Agency (IEA) when necessary.
    • Meet with walk-in Families inquiring about Smart services.
    • Funeral Director is responsible for signing all required paperwork.
    • Thoroughly review and sign off on the worksheets/SFG&S prior to sending to Arrangers.
    • Order and pick up (Arizona) Death Certification.
    • Maintains a copy of all documentation pertaining to each case and ensures that the completed file is distributed to the
    • appropriate Arranger.
    • Pacemaker and deliberator removal as required.
    • Prepare and complete accurate documents related to services, cremation, maintenance, and other types of data.
    • Processes all COP forms to ensure they are completed accurately as required by state regulations
    • Ensuring that the appropriate documents are notarized into HMIS
    • Assists in the maintenance of the facilities, grounds and vehicles
    • Ensures that all federal, state and local regulations related to the funeral industry are followed
    • Prepares the memorial area for the family prior to the start of the service.
    • Always maintains reverence and respect for the deceased
    • Prepares all paperwork involving the final disposition including the collection of payment
    • for services.
    • Maintain complete documentation insuring a complete chain of custody.
    • Funeral Director is responsible for signing all required paperwork.
    • If Funeral Director is away an "Assumption of responsibility form" must be completed and
    • sent into the State Board indicating the responsible funeral director on site.

    Requirements and Qualifications

    • Current Nevada Funeral Directors License
    • No previous industry experience required
    • Professional communication skills
    • You may be required to be "On-Call" as part of your Funeral Director duties
    • Experience handling sensitive situations in a professional manner
    • Understanding of the services and products available
    • Knowledge of current federal, state and local regulations related to the funeral industry




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