NorthStar Memorial Group

  • Sales Manager

    Job ID
    Location Name
    Maui Memorial Park-HI
    Position Category
  • Overview

    Maui Memorial Park


    Whether you believe in serendipity or just plain luck, you’ve just found the best kept secret in the sales world. Seriously.  All you need to bring is integrity, drive, and the desire to earn a six-figure income (yes, really).

    Ranked one of the Top 50 Best Companies to Sell For, we offer our sales professionals an excellent compensation & benefits package, sales incentives & bonuses, training, and all the advancement opportunities you’re game for! 


    Sound too good to be true? Check NorthStar Memorial Group out on Glassdoor to see why our employees have voted us one of the best companies to work for 7 years in a row! Click here to view us on Glassdoor


    We are seeking a Sales Manager for Maui Memorial Park in Wailuku, HI. This position will be responsible for leading the sales team including, selecting, training and developing sales professionals. The successful candidate will have strong planning, organizational and time management skills, as well as, previous sales experience.


    • Monitor daily activities of sales team to ensure that each Sales Advisor is properly representing company, policies, prices, merchandise and services within the guidelines of state and federal laws
    • Conduct regular reviews with general manager or appropriate business partner to discuss inventory, products, available cemetery property and projects to ensure goals for location are communicated and properly aligned
    • Plan special events such as holidays, military recognition, and cultural celebrations
    • Build and maintain relationships within the community to develop new sales prospects and community based contacts by visiting places such as churches, hospitals, nursing homes, and community centers
    • Research opportunities for the company to sponsor events, such as sports tournaments, chamber meetings, church events and any other charitable events
    • Demonstrate class room and in‐field appropriate lead procurement, presentation, telephone etiquette, and closing and referral gathering techniques necessary to achieve the correct balance between sales and service
    • Provide training to counselors regarding interment orders, interment verification procedures, property cards, interment cards, quitclaims, sales contracts, deeds, issue resolution forms and other documents required by state law or company policy
    • Ensure that FTC and state law requirements, as pertains to cemetery and funeral operations and sales, are understood and adhered to by all sales staff
    • Continue development of business acumen by reading trade publications and books to improve sales technique and presentation skills
    • Develop marketing plans to ensure effective community awareness and lead development
    • Review and evaluate sales staff efforts and sales production on a weekly basis
    • Ensure that all counselors are able to conduct thorough presentations for cemetery, cremation and funeral services and are skilled in door‐to‐door canvassing, telemarketing, referral generation and closing
    • Communicate any current or potential cemetery maintenance concerns to appropriate level of management
    • Builds trust with clients and vendors
    • Ensure all required paperwork, including timesheets, are accurately completed and submitted in a timely manner
    • Utilize the company referral tracking system to accurately track leads, referrals, closing ratios and after service follow‐up results
    • Monitor cancellation percentages, customer feedback and positively addresses areas requiring improvement

    Requirements and Qualifications

    • 5+ years of experience in a sales role in the funeral business
    • 2+ years of experience in a sales management or supervisory role
    • Proficient in MS Excel, Word, and PowerPoint
    • Professional communication and effective leadership skills


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