NorthStar Memorial Group

  • Bilingual Collections Specialist

    Job ID
    2019-3883
    Location Name
    NSMG Home Office, TX
    Position Category
    Client Services
    Department
    Full-Time
    Type
    US-TX-Houston
  • Overview

     

     

    At NorthStar Memorial Group, we choose collaboration over bureaucracy.  Here, everyone has a chance to lead.  We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities.  Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.

     

    We are seeking an experienced Collections Specialist for our office in the Galleria area of Houston. The Collections Specialist is responsible for customer collections and resolving account issues.

     

    Responsibilities

    • Contact and pursue clients with past due balance and negotiate payment arrangements in accordance with FDCPA guidelines
    • Partner with locations to address and resolve billing/collections discrepancies
    • Comply with and maintain Daily Outbound Call/Customer Contact standards
    • Maintain detailed customer information on delinquent accounts including contact information.
    • Research and resolve customer disputes
    • Comply with all company operating policies, procedures, executed Plans, and Programs
    • Send collection letters to clients in accordance with company & FDCPA guidelines
    • Generate aging A/R reports for self to follow-up on activity
    • Skip trace 

    Requirements and Qualifications

    • 1+ years of collections experience
    • Bilingual – English/Spanish
    • Experience within a call center environment preferred
    • Excellent investigative and research skills and attention to detail
    • Professional communication skills and team player
    • Passion for customer service

     

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