NorthStar Memorial Group

  • Bilingual Collections Specialist

    Job ID
    Location Name
    NSMG Home Office, TX
    Position Category
    Client Services
  • Overview



    At NorthStar Memorial Group, we choose collaboration over bureaucracy.  Here, everyone has a chance to lead.  We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities.  Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.


    We are seeking an experienced Collections Specialist for our office in the Galleria area of Houston. The Collections Specialist is responsible for customer collections and resolving account issues.



    • Contact and pursue clients with past due balance and negotiate payment arrangements in accordance with FDCPA guidelines
    • Partner with locations to address and resolve billing/collections discrepancies
    • Comply with and maintain Daily Outbound Call/Customer Contact standards
    • Maintain detailed customer information on delinquent accounts including contact information.
    • Research and resolve customer disputes
    • Comply with all company operating policies, procedures, executed Plans, and Programs
    • Send collection letters to clients in accordance with company & FDCPA guidelines
    • Generate aging A/R reports for self to follow-up on activity
    • Skip trace 

    Requirements and Qualifications

    • 1+ years of collections experience
    • Bilingual – English/Spanish
    • Experience within a call center environment preferred
    • Excellent investigative and research skills and attention to detail
    • Professional communication skills and team player
    • Passion for customer service



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