NorthStar Memorial Group

  • Funeral Services Assistant

    Job ID
    2020-3936
    Location Name
    South Park Funeral Home-TX
    Position Category
    Operations
    Department
    Part-Time
    Type
    US-TX-Pearland
  • Overview

    South Park

     

    At NorthStar Memorial Group, we choose collaboration over bureaucracy.  Here, everyone has a chance to lead.  We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities.  Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.

     

     

    We are seeking a Funeral Services Assistant for South Park Funeral Home in Pearland, TX. This position is responsible for providing assistance to location management by assisting with viewings, funeral and memorial services, and any tasks as needed, to ensure clients and guests are satisfied with their memorial services. This position also interacts directly with families of the deceased during their time of need and is responsible for making sure the needs of the family are met through exceptional customer service. The successful candidate will have strong planning, organizational and time management skills, while also sharing the idea of growing the market through maintaining top-tier customer satisfaction.

    Responsibilities

    • Establish and maintain strong business relationship with families
    • Serves as first point of contact by greeting families and guests upon arrival to office
    • Assist funeral directors with events held on site, including services and arrangement conferences
    • Help maintain the facilities, not including preparation areas
    • Asssists Funeral Director with moving the casketed deceased and any other items related to services in and out of the visitation area, funeral home chapel, church or any other place of service
    • Maintain a respectful, friendly and professional attitude at all times
    • Answer customer inquiries in a professional manner, either by phone or in person
    • Call customers to ensure that arrangements are correct
    • Drive hearse or other vehicle in the funeral procession
    • Assist with removals as needed

    Requirements and Qualifications

    • Must be open to flexible schedule, maintain professional appearance, and operate with a can-do attitude
    • Ability to lift 75lbs+
    • Team player
    • Compassion towards others
    • Strong written and verbal communication skills
    • 1 year of experience in customer service preferred
    • Experience handling difficult situations
    • Funeral profession experience preferred

     

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