NorthStar Memorial Group

Bilingual Customer Service Associate

Job ID
Location Name
NSMG Home Office, TX
Position Category
Client Services


NorthStar Memorial Group is seeking a Customer Service Associate for our Home Office in the Galleria area of Houston. This position is responsible for receiving and resolving customer questions and complaints. The successful candidate will have 2+ years of customer service experience in a call center environment, strong computer and organizational skills, and a passion for helping people.


  • Assists customers with making payments, quoting pay off amounts, resolving billing issues and processing customer refunds
  • Maintains customer relationship by responding to inquiries and documenting actions
  • Explains contract terms accurately in simple language so that customer can understand the explanation and how it applies to their particular question
  • Ensures that appropriate changes were made to resolve customers' problems
  • Keeps records of customer interactions, recording details of inquiries, complaints, and comments
  • Responds promptly to all written inquiries and notifies customer if there will be a delay in obtaining a final resolution to the problem

Requirements and Qualifications

  • 2+ years of customer service experience in a call center environment
  • Bilingual English/Spanish preferred but not required
  • Strong problem-solving and organizational skills
  • Proficient in MS Excel, Word, and Outlook
  • Professional communication skills and passion for helping people
  • Ability to work independently and manage competing demands
  • Flexibility to work between the hours of 7am - 7pm 




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