NorthStar Memorial Group

Call Center Service Agent

Job ID
2022-5954
Location Name
Chapel of the Chimes Funeral Home, Hayward-CA
Position Category
Client Services
Department
Full-Time
Type
US-CA-Hayward

Overview

Header images - Hayward

 

If you are exhausted of going to work at a job with no opportunity for advancement or are not being paid what you deserve, this opportunity is for you! Voted one of 2022's Top Workplaces, we are changing the culture of our profession in a positive way and we want you to be a part of it.  

 

 

  • Why Work at Chapel of the Chimes Hayward:

    • We are the largest provider in the East Bay and still growing
    • We serve a diverse community with strong connections to the location 
    • Incredible facility, with many unique offerings and more being developed
    • Great staff, with 2 other NorthStar locations within 45 minutes
    • We value collective input from all members of our staff

     

    Why Hayward:

    • Hayward is known as the Heart of the Bay due to its central proximity to major cities like San Francisco, Oakland, and San Jose
    • Access to a wide range of entertainment and outdoor activities
    • Year round temperate climate
    • 2nd most diverse city in California with an urban suburban mix feel

 

Employment at Chapel of the Chimes Hayward is designed to transcend expectations. We pride ourselves on providing careers that reward your passion for impacting the lives of others with the culture, to change yours

 

We are seeking a Call Center Service Agent for Chapel of the Chimes Hayward. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. 

 

Responsibilities

  • Operates a telephone system handling a large call volume utilizing the “NorthStar Promise Script” 
  • Assists customers with general information, requests, and concerns
  • Promptly answers all incoming calls and strives for minimal hold times
  • Identifies and properly navigates incoming phone calls to the correct department or person
  • Recognizes need for escalation and involving appropriate parties 
  • Takes detailed and accurate messages and delivers to appropriate party in a timely manner 
  • Proficient in handling multiple calls and requests while simultaneously working 
  • Behaves professional as well as sympathetic to the unique perspective of our clientele 
  • Demonstrates a caring attitude while calmly speaking with caller
  • De-escalates calls from customers to resolve problems 
  • Utilizes standard company specific software to meet location business requirements
  • Completes assigned tasks in a competent and timely manner 
  • Prepare letters, and official records 
  • Completes office duties such as filing, phone duty, and use online reference materials
  • Successfully works in a team environment as well as work independently

Requirements and Qualifications

  • 1+ years of experience in a call center environment preferred
  • High School Diploma or equivalent
  • Excellent communication and customer service skills 
  • Basic computer knowledge (Windows, MS Word, MS Excel, internet)

 

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

 

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